Harbor Wallet Support
Need help with Harbor Wallet? Email us and a person will read it. We answer every message we receive.
Email: [email protected]
Response time: within 2 business days
Language: English, Korean
1.Before You Write
Including the following helps us answer on the first reply:
- Your app version and device (for example, iPhone 16, iOS 26.1)
- What you were trying to do, and what happened instead
- The transaction hash, if your question is about a specific transfer. Never send your Recovery Phrase, Private Key, or password. Our team will never ask for them.
2.Common Questions
How do I get started? Tap Create Wallet in the app. Harbor Wallet generates your keys on your device, so there is no account and no sign-in. Write down the 12-word recovery phrase it shows you before your first transaction — it is the only way to restore your wallet.
Who holds my assets? You do. Harbor Wallet is non-custodial software, which means we cannot access, freeze, or move your funds, and we cannot reverse a transaction once it has been broadcast to a blockchain network.
What do I pay? Blockchain networks charge their own fees, which go to network validators rather than to us. The current release charges no interface fee of our own. If that ever changes, the fee is shown before you confirm.
I sent assets to the wrong address. Blockchain transactions are permanent and cannot be undone by us or by anyone else. Always check the recipient address and network before you confirm.
3.Report a Security Issue
If you believe you have found a vulnerability, or you have lost access to your wallet and suspect your device or recovery phrase was compromised, write to [email protected] with "Security" in the subject line. We treat these first.
4.Policies
Harbor Wallet is a service operated by ReadyBlock Inc. Website: https://pay.stableharbor.app